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Privacy Policy

I. Introduction

This Privacy Policy aims to inform you about how TurboAI Cloud Company ("", "we", "the company") collects, uses, stores, protects, and shares your personal information. This policy applies to the processing of your personal information when you use our services (including websites, software, hardware, and cloud computing services) and interact with us. Please read this Privacy Policy carefully before using our services. By using our services, you agree to the terms and conditions of this Privacy Policy. If you do not agree with this policy, please do not use our services.

II. Information Collection

(A) Registration Information

When you create an account or register to use our services, we may collect information such as your name, email address, contact phone number, company name (if applicable), job title (if applicable), etc., in order to provide you with services, verify your identity, communicate with you, and manage your account.

(B) Usage Data

  1. Service Usage Records: We record information related to your use of the service, such as login time, visited pages, used functions, operation records, etc., to analyze the usage of the service, improve service performance, provide a personalized service experience, and ensure the security and stability of the service.
  2. Device and Browser Information: We may collect information about the device you use to access the service, including device type, device model, operating system version, device identifier (such as IMEI, MAC address, etc.), browser type, browser version, etc., to optimize the compatibility and performance of the service on different devices and browsers.

(C) User Data

  1. Uploaded and Stored Data: If you use our service to upload, store, or process data (such as documents, pictures, videos, etc.), we will collect and process this user data to provide you with corresponding service functions, such as data storage, computing, analysis, etc. You own the rights to your user data, and we will process this data only according to your instructions and the provisions of this policy.
  2. Data Processing Purposes: The purpose of our collection of user data is limited to providing services to you, fulfilling our obligations under the service terms, improving service quality, conducting data analysis and research (in anonymous or aggregated form), and complying with applicable laws and regulations.

(D) Log Files and Cookies

  1. Log Files: Our servers automatically record log files when you access the service, including information such as IP address, access time, requested page, browser type, etc. These log files help us diagnose technical problems, manage the service, analyze usage trends, and prevent fraud.
  2. Cookies and Similar Technologies: We may use Cookies, Web Beacons, and other similar technologies to collect and store your information. Cookies are small text files stored on your device and are used to identify your browser or device, record your preferences and usage habits, in order to provide you with a personalized service experience, such as remembering your login status, recommending relevant content, etc. You can choose to accept or reject Cookies through your browser settings, but please note that rejecting Cookies may affect some functions of your use of the service.

(E) Other Information Collection

  1. User Feedback and Communications: If you provide us with feedback, suggestions, inquiries, or other communications, we may collect the information you provide in the communication, including your name, contact information, problem description, etc., so that we can respond to your requests, solve problems, and improve our services.
  2. Surveys and Event Participation: We may conduct user surveys or invite you to participate in promotional activities, market research, etc. from time to time. If you choose to participate, we may collect relevant information you provide, such as personal preferences, opinions, purchase intentions, etc., for analyzing market trends, improving services, and providing products and services that better meet user needs.

III. Information Use

(A) Service Provision

We use the collected information to provide, maintain, and improve our services, ensure the normal operation of the service, implement the functions you request, such as computing resource allocation, data storage and management, operation of software applications, etc.

(B) Personalized Service

Based on your usage data and preferences, we may provide you with a personalized service experience, including recommending relevant products, services, or content, customizing the service interface and functions, to meet your specific needs and improve your satisfaction.

(C) Customer Support

We use the information you provide to respond to your customer support requests, solve the problems you encounter during the use of the service, provide technical support and assistance, and ensure that you can use our services smoothly.

(D) Data Analysis and Research

We may analyze and research the collected information (in anonymous or aggregated form) to understand user behavior, usage patterns, service performance, and market trends, for improving service quality, developing new functions, optimizing product design, formulating marketing strategies, and making business decisions.

(E) Communications and Marketing

  1. Service-related Communications: We may use your contact information to send you service-related notifications, announcements, updates, security reminders, billing information, etc., to ensure that you are informed of important information and changes about the service in a timely manner.
  2. Marketing Communications (Optional): If you consent to receive marketing communications, we may send you marketing materials about our products, services, promotional activities, offers, etc., to help you understand the latest product and service developments of our company. You can choose to unsubscribe from receiving marketing communications at any time, and the specific method will be provided in the communication or by contacting our customer support team.

We use and process information to comply with applicable laws, regulations, industry standards, and regulatory requirements, such as data protection regulations, tax regulations, audit requirements, etc. In some cases, we may be required to disclose your information in accordance with the law.

IV. Information Sharing

(A) Third-Party Service Providers

To provide services, we may cooperate with third-party service providers, which may include cloud computing infrastructure providers, data center operators, payment processors, technical support service providers, data analysis service providers, etc. We will share your information with these third parties only to the extent necessary, and require them to comply with strict confidentiality obligations and data security standards to protect the security of your information.

(B) Affiliated Companies

We may share your information with our affiliated companies to provide you with more comprehensive services, conduct joint marketing activities, share customer support resources, or conduct internal management and analysis. Our affiliated companies will follow the provisions of this Privacy Policy when using your information.

When required by law, such as in response to a court subpoena, an investigation request from a law enforcement agency, or a legal proceeding, we may disclose your information to comply with applicable laws and regulations, assist law enforcement agencies in their investigations, or protect our legitimate rights and interests.

(D) Business Transfer

If we are involved in merger, acquisition, reorganization, asset sale, or other business transfer activities, your information may be transferred to relevant parties as part of the transaction. In such cases, we will ensure that the receiving party complies with the provisions of this Privacy Policy or obtains your explicit consent (if required by applicable law) before the transfer.

Except as described above, we will only share your information with third parties with your explicit consent, and the shared information will be limited to the scope and purpose you consent to.

V. Data Security

(A) Security Measures

We take reasonable technical and organizational measures to protect the security of your information and prevent the loss, theft, unauthorized access, disclosure, modification, or destruction of information. These measures include but are not limited to data encryption, access control, network security protection, security audit, employee training, etc., to ensure that your information is properly protected in our systems.

(B) Data Storage

We store your information in secure servers and data centers, and these facilities have physical security measures such as access control, monitoring systems, fire and water protection measures, etc., to protect the physical security of the servers and data. We also regularly back up data to prevent data loss.

(C) Data Transmission

During data transmission, we use secure communication protocols (such as HTTPS) to encrypt data to ensure the confidentiality and integrity of data during network transmission. We encrypt data transmission to prevent information from being stolen or tampered with during transmission.

(D) Employee Access Control

We limit employees' access rights to your information and only authorize employees to access and process your information to the extent necessary to perform their duties. Employees receive data security training when they join the company to understand the importance of protecting user information and relevant security policies and procedures.

(E) Security Incident Response

Although we have taken various security measures, security incidents cannot be completely ruled out. If a security incident occurs, such as a data leak or unauthorized access, we will immediately activate the emergency response procedure, take measures to mitigate the damage, notify the affected users (if required by law), and cooperate with relevant agencies in the investigation and handling.

VI. User Rights

(A) Access and Correction of Information

You have the right to access the information we hold about you and correct inaccurate or incomplete information when necessary. You can exercise your right to access and correct by contacting our customer support team or following the specific process we provide.

(B) Deletion of Information

In some cases, you have the right to request us to delete your information, for example, when your information is no longer used for the purpose of providing services, you withdraw your consent, or we no longer have a legitimate reason to retain your information. We will respond to your deletion request within a reasonable time, but please note that some information may not be deleted immediately due to legal or compliance requirements.

(C) Data Portability

If applicable laws permit, you have the right to request us to provide your information in a structured, commonly used, and machine-readable format, and you have the right to transfer this information to another service provider (if technically feasible).

If you previously consented to our use of your information for a specific purpose (such as marketing communications), you can withdraw your consent at any time. Withdrawal of consent will not affect the legitimate processing activities we have carried out based on your consent before you withdraw it. You can withdraw your consent by contacting our customer support team or following the specific method we provide.

(E) Complaints and Supervision

If you have any questions, complaints, or suggestions regarding our Privacy Policy or information processing practices, you can exercise your right to supervise by contacting our customer support team or filing a complaint with the relevant data protection regulatory agency. We will do our best to solve your problems and respond to your complaints.

VII. Protection of Minors' Information

Our services are not intended for minors, and we will not intentionally collect personal information of minors. If we discover that we have inadvertently collected information of minors, we will take measures to delete this information, unless the law requires us to retain this information or we have obtained the consent of the minor's legal guardian.

VIII. Policy Revision

We may revise this Privacy Policy from time to time due to business development, changes in laws and regulations, or other reasonable reasons. The revised policy will be published on our website and will take effect on the date of publication. Your continued use of our services indicates that you agree to be bound by the revised Privacy Policy. We will try our best to notify you when the policy is revised, for example, by posting a notice on the website, sending an email, or displaying a prompt message in the service interface. However, regardless of whether you receive the notice, it is your responsibility to regularly check for updates to this Privacy Policy to ensure that you understand and agree to our information processing practices.

IX. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy or our information processing practices, please contact us in the following ways:

  • Email: [<privacy@ TurboAI Cloud .com>]
  • Mailing Address: [ TurboAI Cloud Company Address, specific address]
  • Contact Phone Number: [phone number]

We will respond to your inquiries as soon as possible and do our best to solve your problems.